Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat 8:00AM - 2:30PM
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Very helpful staff. Shows you the problems and then always lets you know what he thinks should be fixed and what's not worth the money. So glad I found this mechanic!


-Erin B.

The owner let me know upfront what the "service your engine" light meant but willing to replace just one of the sensors to see if that being bad made the other one read bad and so far the light hasn't come back on...that saved me $120. He also changed my oil for a reasonable price and rotated my tires for free. I'm pretty sure this shop is a keeper.


-Martine M.

I have been taking my car here for years. Even after moving to north county, this is the only place I will take my cars. Why? Fair prices and trustworthy service. Many times - they have told me that I don't need an item fixed that I think is broken. I wish I could give them more stars.


-Stephen C.

I've been going here for years. My dad works on cars and he's spoken with them about what they work on, always impressed and they know what they're doing. They will never try to rip you off. I feel very lucky to have found a mechanic I can actually trust.


-Rebecca K.

So glad Bob is in charge of this shop. I'm a long time customer from when he was in Kearny Mesa and it's great having him closer to where I live. They have great technicians/mechanics, good prices, and are very customer friendly.


-Phillip L.

Bob from Kearney Mesa automotive bought this and has moved here...I have had Bob Creager and his employees work on my cars for the last 10 years. Honest, fast, affordable. The best. I'm completely comfortable as a woman with no car knowledge having my car worked on knowing no one is "selling" me something I don't need.


-Alison T.

On the advice of Janine Harty, I took my new (new to me) 2004 Chevrolet Conversion Van to Advantec today, as Smitty's Service was booked. In and out same day, all work done as promised, friendly service, reasonable prices. Very pleased.


-Mike C.

They're very honest and charge a fair price. You can drop by and easily have your oil changed and have a coffee next door.


-James K.

I was not disappointed with Advantec. Took my car in for brakes and rotors and a possible motor belt on their last Saturday they were open. Their guys took a close listen and said the belt wasn't the problem-- it was the alternator going bad. They pointed out the failing parts and gave me an approximate time table (which was depressing because of my work schedule). They gave me a quote and said they'd get started. I was expecting it to be done on Monday, but they called at noon that day to say it was finished. Their quote was within a few hundred of the final price, including a courtesy discount. They were fast and polite -- definitely recommend them.


-Itai M.
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • AutoWares - Auto Value - CSC
  • BBB (Better Business Bureau)
  • BG Products
  • Call Us For Service: 619-248-9519